Patient satisfaction with primary health care services in two districts in Lower and Upper Egypt
AbstractThis study compares patient satisfaction with primary health care services and identifies factors associated with patient satisfaction in two health districts in Egypt where a project for upgrading primary health care services had been running for three years. An exit interview was conducted for 1108 patients using a structured questionnaire. The results revealed that most clients using primary health care services were females. Patient satisfaction was high for accessibility, waiting area conditions and performance of doctors and nurses. The main complaints centred on the availability of prescribed drugs and laboratory investigations. Additionally, level of privacy in the consultation room was described as unsatisfactory by 33% of patients. There was no association between overall patient satisfaction and age, gender, education level or type of service received
Gadallah, M., Zaki, B., Rady, M., Anwer, W. & Sallam, I. (2003). Patient satisfaction with primary health care services in two districts in Lower and Upper Egypt. http://www.who.int/iris/handle/10665/119293
EMHJ - Eastern Mediterranean Health Journal, 9 (3), 422-430, 2003
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Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction Garjani, A.; Rahbar, M.; Ghafourian, T.; Maleki, N.; Garjani, Af.; Salimnejad, M.; Shamsmohammadi, M.; Baghchevan, V.; Aghajani, H. (2009)A prospective survey of pharmacists' tasks and patients' knowledge and satisfaction was conducted in 35 randomly selected community pharmacies in Tabriz, Islamic Republic of Iran. The total pharmacist interaction received a mean score of 3.05 out of 5. Providing written directions for use attained the highest score of 0.98 out of 1. Patients scored 3.18 out of 5 for knowledge about their medicines. There was a close correlation between patients' knowledge of dispensed drugs and pharmacist interaction [r = 0.95]. Mean total prescription filling ...