Quality of the clinical laboratory department in a specialized hospital in Alexandria, Egypt
AbstractAssessment and improvement of turnaround times [TAT] as well as customer satisfaction is essential for laboratory quality management. This study in a specialized hospital in Alexandria, Egypt measured the current TAT for outpatient department bilirubin samples and evaluated the satisfaction of physicians with aspects of clinical laboratory services. While the mean TAT for 110 bilirubin tests [58.1 [SD 31.8] min] was within the College of American Pathologists' benchmark, the 90th percentile was long [96.7 min]; 62.7% of tests were reported within 60 min. The mean overall satisfaction score of physicians [range 1-5] was 3.46 [SD 0.49]. The highest satisfaction rating was for staff courtesy while the lowest ratings were for laboratory management responsiveness, outpatient stat TAT and critical value notification. Quality or reliability of results was judged by physicians as the most important factor [32.3%], followed by routine test TAT [18.5%]. Further analysis of the different steps of the TAT would be helpful and follow-up through examining outliers is recommended
Elhoseeny,T.A. & Mohammad, E.K. (2013). Quality of the clinical laboratory department in a specialized hospital in Alexandria, Egypt. EMHJ - Eastern Mediterranean Health Journal, 19 (1), 81-87, 2013 https://apps.who.int/iris/handle/10665/118362
JournalEMHJ - Eastern Mediterranean Health Journal, 19 (1), 81-87, 2013
MetadataShow full item record
Showing items related by title and subject
World Health Organization. Regional Office for the Eastern Mediterranean (World Health Organization. Regional Office for the Eastern Mediterranean, 2016)
World Health Organization. Regional Office for Africa (World Health Organization. Regional Office for Africa, 2014)Health laboratory services are a critical component of strong national health systems, yet they are often neglected in resource-limited countries. Laboratories play a central role in individual patient diagnosis and care, ...