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dc.contributorShaikh, B.T.EN
dc.contributorMobeen, N.EN
dc.contributorAzam, S.I.EN
dc.contributorRabbani, F.EN
dc.date.accessioned2014-06-17T08:21:03Z
dc.date.available2014-06-17T08:21:03Z
dc.date.issued2008EN
dc.identifier.issn1020-3397EN
dc.identifier.otherhttp://applications.emro.who.int/emhj/1402/14_2_2008_0447_0456.pdfEN
dc.identifier.urihttp://www.who.int/iris/handle/10665/117457
dc.description447-456EN
dc.description.abstractA cross-sectional study of patient satisfaction with care was conducted over a period of 1 year from March 2004 to March 2005 in a secondary-level hospital in a peri-urban area of Karachi, Pakistan. Using the SERVQUAL tool and exit interviews, data were collected quarterly from a total of 1533 patients. Results sharing and capacity-building workshops were arranged during the 4 phases of the survey to sensitize the staff of the hospital to work towards improving patient satisfaction. The level of satisfaction of the patients with the outpatient health services provided showed a gradual increase from 34.4% to 82.0% over the 1-year periodEN
dc.language.isoenEN
dc.subjectQuality of Health CareEN
dc.subjectRural PopulationEN
dc.subjectCross-Sectional StudiesEN
dc.subjectQuestionnairesEN
dc.subject.meshPatient SatisfactionEN
dc.titleUsing SERVQUAL for assessing and improving patient satisfaction at a rural health facility in PakistanEN
dc.relation.ispartofjournalEMHJ - Eastern Mediterranean Health Journal, 14 (‎2)‎, 447-456, 2008


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