Title of the centre:
WHO Collaborating Centre on quality of care and patient safety
Director / Head:
Dr. José Meljem
Dr. Miguel Ángel Lezana Fernández
Secretaria de Salud de Mexico
Comisión Nacional de Arbitraje Médico (CONAMED)
Mitla 250 esquina con Eje 5 Sur (Eugenia) Col. Vertiz Narvarte,
Date of Designation:
Terms of Reference:
- Support PAHO/WHO in developing mediation techniques and forensic expertise in alternative mechanisms for conflict resolution between persons and health systems. (WHA R55.18, 2002).
- Collaborate with PAHO/WHO in empowering persons’s right to health through the promotion, dissemination, and education on patients’ rights
- Support PAHO/WHO for the improvement of quality of care in health systems by reducing conflicts between health professionals and persons through promoting the development, implementation and use of notification and registration systems for adverse events in health institutions. (WHA R55.18, 2002).
Types of activity:
- Collection and collation of information
Ower: 10.1 - Management and organization of integrated, population-based health-service delivery through public and nonpublic providers and networks improved, reflecting the primary health care strategy, scaling up coverage, equity, quality and safety of personal and population-based health services, and enhancing health outcomes.
Ower: 11.1 - Formulation and monitoring of comprehensive national policies on access, quality and use of essential medical products and technologies advocated and supported.
Ower: 11.2 - International norms, standards and guidelines for the quality, safety, efficacy and cost effective use of medical products and technologies developed and their national and/or regional implementation advocated and supported.
+41 22 791 4660
Access to annual progress reports and the current workplan (this is accessible to WHO Staff Members only):
Link to eWork