WHO Collaborating Centres
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Ref.No. [Initiator]
MEX-25 [AMRO]
Status
Active
Title of the centre:
  WHO Collaborating Centre on quality of care and patient safety

Director / Head: 
  Dr. José Meljem
  Dr. Miguel Ángel Lezana Fernández




Institution:
  Secretaria de Salud de Mexico
  Comisión Nacional de Arbitraje Médico (CONAMED)
Address:
  Mitla 250 esquina con Eje 5 Sur (Eugenia) Col. Vertiz Narvarte,
  03020
  D.F.
Town:
  México D.F
Country:
  MEXICO
Region:
  AMRO
Phone:
  (55) 5420-7000
Fax:
 
Web Site:
  www.conamed.gob.mx
Date of Designation:
  20/Jun/2011
Last Redesignation:
  20/Jun/2015
Expiry:
  20/Jun/2019
Terms of Reference:
  1. Support PAHO/WHO in developing mediation techniques and forensic expertise in alternative mechanisms for conflict resolution between persons and health systems. (WHA R55.18, 2002).  
  2. Collaborate with PAHO/WHO in empowering persons’s right to health through the promotion, dissemination, and education on patients’ rights  
  3. Support PAHO/WHO for the improvement of quality of care in health systems by reducing conflicts between health professionals and persons through promoting the development, implementation and use of notification and registration systems for adverse events in health institutions. (WHA R55.18, 2002).  
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Subjects:
  1. Patient safety 
  2.  
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Types of activity:
  1. Collection and collation of information 
  2.  
  3.  
WHO Outputs:
  Ower: 10.1 - Management and organization of integrated, population-based health-service delivery through public and nonpublic providers and networks improved, reflecting the primary health care strategy, scaling up coverage, equity, quality and safety of personal and population-based health services, and enhancing health outcomes.
  Ower: 11.1 - Formulation and monitoring of comprehensive national policies on access, quality and use of essential medical products and technologies advocated and supported.
  Ower: 11.2 - International norms, standards and guidelines for the quality, safety, efficacy and cost effective use of medical products and technologies developed and their national and/or regional implementation advocated and supported.
Responsible Officer:
  HOLDER Reynaldo
Phone:
  +1 43821
Email:
  holderre@who.int

Technical Counterpart:
  DHINGRA-KUMAR Neelam
Phone:
  14660/11360
Email:
  dhingran@who.int
Access to annual progress reports and the current workplan (this is accessible to WHO Staff Members only):
  Link to eWork