Title of the centre:
WHO Collaborating Centre on quality of care and patient safety
Director / Head:
Dr. José Meljem
Dr Miguel Ángel Lezana Fernández
Secretaria de Salud de Mexico
Comisión Nacional de Arbitraje Médico (CONAMED)
Mitla 250 esquina con Eje 5 Sur (Eugenia) Col. Vertiz Narvarte,
Date of Designation:
Terms of Reference:
- Collaborate with WHO/PAHO in order to develop and use systems for notification and registry of incidents in health institutions for purposes of patient safety as well as research and education, in accordance with the Resolution WHA 55.18 of 2002.
- Share with PAHO/WHO member countries mediation techniques in order to solve controversies in health between patients and service providers, for the purpose of improving the quality of care and patient safety, in accordance with Resolution CSP.27R10 of 2007.
Types of activity:
- Collection and collation of information
Ower: 10.1 - Management and organization of integrated, population-based health-service delivery through public and nonpublic providers and networks improved, reflecting the primary health care strategy, scaling up coverage, equity, quality and safety of personal and population-based health services, and enhancing health outcomes.
Ower: 11.1 - Formulation and monitoring of comprehensive national policies on access, quality and use of essential medical products and technologies advocated and supported.
Ower: 11.2 - International norms, standards and guidelines for the quality, safety, efficacy and cost effective use of medical products and technologies developed and their national and/or regional implementation advocated and supported.
Access to annual progress reports and the current workplan (this is accessible to WHO Staff Members only):
Link to eWork