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Note: This record shows only 22 elements of the WHO Trial Registration Data Set. To view changes that have been made to the source record, or for additional information about this trial, click on the URL below to go to the source record in the primary register.
Register: German Clinical Trials Register
Last refreshed on: 8 April 2024
Main ID:  DRKS00010654
Date of registration: 21/06/2016
Prospective Registration: Yes
Primary sponsor: Bundeswehrkrankenhaus UlmKlinik für Anästhesie und IntensivmedizinSektion Notfallmedizin
Public title: Patient satisfaction in the Emergency Department
Scientific title: Patient satisfaction in the Emergency Department - HappiER
Date of first enrolment: 01/07/2016
Target sample size: 3000
Recruitment status: Complete
URL:  http://drks.de/search/en/trial/DRKS00010654
Study type:  observational
Study design:  Allocation: ; Masking: ; Control: ; Assignment: ; Study design purpose: health services research  
Phase: 
Countries of recruitment
Germany
Contacts
Name: Martin    Kulla
Address:  Oberer Eselsberg 40 89081 Ulm Germany
Telephone: 0049 151 65613966
Email: martin.kulla@uni-ulm.de
Affiliation:  Bundeswehrkrankenhaus UlmKlinik für Anästhesiologie, Intensivmedizin, Notfallmedizin und Schmerztherapie
Name: Martin    Kulla
Address:  Oberer Eselsberg 40 89081 Ulm Germany
Telephone: 0049 151 65613966
Email: martin.kulla@uni-ulm.de
Affiliation:  Bundeswehrkrankenhaus UlmKlinik für Anästhesiologie, Intensivmedizin, Notfallmedizin und Schmerztherapie
Key inclusion & exclusion criteria
Inclusion criteria: INCLUSION CRITERIA (AND)

- Until April 2017: ambulant patient of the emergency department of the Bundeswehr Hospital Ulm, Germany

- Since April 2017: all atient of the emergency department of the Bundeswehr Hospital Ulm, Germany


- verbal agreement of all employees of the emergency department in the corresponding shift

- patient age > 15 years

- patient must understand the content and the propose of the study

- patient must be able to agree to the study

- written consent of the patient that he / she agrees to the study

Exclusion criteria: EXCLUSION CRITERIA (OR)

- refusal of the patient

- refusal of the employee of the emergency department

- patient is part of an other clinical trail

- cognitive deficits of the patient / patient is not able to understand the content of the study

- patient does not understand the Germany langue

- Until April 2017: patient is admitted to the hospital



Age minimum: 16 Years
Age maximum: 120 Years
Gender: All
Health Condition(s) or Problem(s) studied
all not-admitted patients of an Emergency-Department
Intervention(s)
Group 1: After finishing their treatment, all patients of an Emergency Department are asked if they whant to be part of the study. If they agree, an independent investigator determins the patients satisfaction unsing a standardized questionary. Until April 2017 only ambulant (non-admitted) patients have been included. Since April 2017 all patients are included.
Primary Outcome(s)
Determination of patient satisfaction. An investigator uses a standardized questionary after the treatment in the ED is finished. The questionary contains of likert type questions as well as willingness to pay questions.
Secondary Outcome(s)
development of a prognostic model (score) to determine if a patient will be unhappy with the treatment in the ED
Secondary ID(s)
Source(s) of Monetary Support
Bundeswehrkrankenhaus UlmKlinik für Anästhesie und IntensivmedizinSektion Notfallmedizin
Bundesministerium für Verteidigung Sanitätsakademie der Bundeswehr Wehrmedizinische Sonderforschung Abteilung EProjekt ID: SoFo: 37K3-S-20 1618
Secondary Sponsor(s)
Ethics review
Status: Approved
Approval date: 02/06/2016
Contact:
ethik-kommission@uni-ulm.de
Ethikkommission der Universität Ulm
+49-731-50022050
ethik-kommission@uni-ulm.de
Results
Results available:
Date Posted:
Date Completed: 01/02/2018
URL: http://drks.de/search/en/trial/DRKS00010654#studyResults
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