The authors have already reported findings of an all India quantitative
survey of perception and views of 3086 respondents across the country (Bangalore, Kolkata, Delhi and Mumbai). Part
I of the report covered professional and general aspects of Consumer perceptions on availability, role,
services provided, medicines and expectations of pharmacists in India. Readers may refer to the above paper
to get details of objectives of the survey, methodology, data acquisition and analysis, IT tool used for the
analysis and other aspects. We now report findings of the survey related to professional services rendered
by the Pharmacists as on today, consumer views of what they consider as common ailments, when they prefer to go
to a chemist rather than a doctor and their future expectations regarding additional services to be
provided by a pharmacist.