The health worker should be able to give the patient additional information to re-enforce the right instructions on the label. This should be in a language that is familiar to the patient. The information in the form of verbal instructions should including the following:
• How often to take the drug,
• When to take the drug (e.g. before or after the meals),
• How long the treatment is to last (e.g. why the entire course of an antibiotic treatment must be taken),
• How to take the drug (e.g. with water, chewing or swallowing),
• How to store the drug (e.g. avoid heat, light and dampness),
• Do not share drugs with other persons,
• Keep drugs out of the reach of children.
Diagram 7 Communicating with a Patient at the Dispensary
Source: Managing Drug Supply. MSH/WHO, Kumanian 1997.