Promising Practices: 5 - Service Delivery and Utilization. Brief #5 in the Promising Practices in Supply Chain Management Series
(2014; 19 pages)

Systems for Improved Access to Pharmaceuticals and Services (SIAPS) Program. 2014. Promising Practices: Service Delivery and Utilization. Arlington, VA: Management Sciences for Health.

Abstract

This series of briefs has been developed for use by in-country stakeholders. The briefs provide both proven and promising practices that may be used to address specific supply chain barriers faced by each country.

  • Proven practices are defined as interventions with proven outcomes in improving health commodity supply chains in low- and middle-income countries tested using experimental or quasi-experimental evaluation designs. Examples of proven practices are identified by this symbol throughout these briefs.
  • Promising practices are defined as interventions showing progress toward improving health commodity supply chains in low- and middle-income countries.

To view all the briefs in the Promising Practices in Supply Chain Management Series, visit http://siapsprogram.org/publication/promising-practices-in-supply-chain-management.

Service delivery and utilization is the last step in the supply chain, where all the inputs at higher levels of the chain, such as procurement and distribution, become the output to be consumed by the beneficiaries of the health system. Without effective service delivery, none of the commodities moved through the supply chain reach the people who need them.

 
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