PHI Program Management Guide - Partners in Health
(2011; 492 pages)


The Program Management Guide has been prepared by Partners In Health with the assistance of various contributors and authors. Partners In Health (PIH) strives to alleviate suffering by providing comprehensive community-based care as a human right, in partnership with the public sector.

Although this manual is not exhaustive, it offers a structured approach to starting a program, revamping an existing one, or expanding a site based on PIH’s experiences in the field. Program managers can use this guide to anticipate and find creative solutions to common challenges that PIH and other similar organizations have confronted in resourcepoor settings. Implementing healthcare programs is complex anywhere, and particularly challenging in communities that face extreme poverty and have limited healthcare infrastructure. We recognize that there is not a one-size-fits-all approach to this work, and that contexts are varied and ever-changing. We hope this guide will bring about a productive discussion on ways to improve service delivery.

This information is geared towards a variety of individuals and organizations committed to providing comprehensive medical care to the poor. Our primary target audience is program managers and other health professionals working in small nongovernmental organizations in resource-poor settings. Often, as a result of working with limited resources, clinical and administrative staff assume multiple roles, or continually assume new responsibilities as programs grow. We have therefore geared this guide toward individuals and teams who make programmatic decisions.

Unit 1: Learning About the Local Context

Unit 2: Understanding Legal Matters

Unit 3: Building Site Infrastructure

Unit 4: Managing a Procurement System

Unit 5: Strengthening Human Resources

Unit 6: Improving Programs Through Training

Unit 7: Improving Outcomes with Community Health Workers

Unit 8: Establishing a Financial System

Unit 9: Creating a Development Strategy

Unit 10: Working with Partners

Unit 11: Addressing the Social Determinants of Health

Unit 12: Using Motoring and Evaluation for Action

Unit 13: Conducting research

Unit 14: Maximizing impact through advocacy

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