(1999; 12 pages)
A national drug policy was implemented in 1995 providing the framework for pharmaceutical services development over the next five years. One of the components of the national drug policy is to undertake research in relevant areas. This is the first research conducted under the ambits of the national drug policy and evaluates pharmaceutical services at the operational level.
The key issues evaluated in this research were the availability of documentation of carry-out functions, management of pharmacy resources, rational drug use, quality of counselling and dispensing processes and efficiency of processing of orders by Government Pharmacy.