Patient care indicators studied included diagnosis and treatment in accordance with standard treatment guidelines, average consulting time, average dispensary waiting time, average dispensing time, patient knowledge and adequate labelling of drug packages. In previous studies these indicators have described the type of environment that may contribute to the inappropriate use of drugs, including prescribing, dispensing, and actual patient use. However, in this study there were few correlations between the drug indicators, average number of drugs prescribed per prescription, antibiotic prescription rates and the patient care indicators. There were also few correlations between work environment or personnel characteristics and patient care indicators. Only off-site supervision correlated with a more efficient dispensary as indicated by a lower dispensary waiting time. And there was a positive relationship between high school education and longer dispensing times. However, a longer dispensing time did not correlate with a higher degree of patient knowledge. The results are discussed in detail below.