Inclusion criteria:
Patients
- Adult, 18 years or over and willing to participate in the study
- On ART for at least three months
Health care workers
- Staff working at the ART clinic and willing to participate in the study
- Well-informed about ARV users
Exclusion criteria
Patients
- Not willing to be interviewed
- Below age 18
- Not on ARV treatment
Health care workers
- Not willing to be interviewed
- Working at the ART clinic for less than one month
- Not directly interacting with ARV patients.