How does satisfaction with the health-care system relate to patient experience?

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Bleich, Sara N, Özaltin, Emre & Murray, Christopher JL. (2009). How does satisfaction with the health-care system relate to patient experience?. Bulletin of the World Health Organization, 87 (4), 271 - 278. World Health Organization. http://dx.doi.org/10.2471/BLT.07.050401