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Title: Performance of health providers in primary health care services in Jordan
Authors: Khoury, S.A.
Mawajdeh, S.
Issue Date: 2004
Language: English
Abstract: The study analysed time utilization by a sample of 111 physicians, nurses and midwives in 62 primary health care facilities in Jordan. The providers' activity over each shift was coded at 3-minute intervals using an activity sampling technique and patient-provider contact times were recorded. Overall, health providers spent the nearly half their time [48.7%] as down time' [waiting, breaks and non-work related activities], with 29.1% as clinical activities and 22.1% as non-clinical work-related activities. Physicians had higher clinical and down times than nurses and midwives; waiting for patients accounted for half the down time. The mean physician-patient contact time was 3.08 minutes. An appointment system is recommended to reduce down times for health providers and increase consultation times
Description: 372-381
Keywords: Analysis of Variance
Appointments and Schedules
Efficiency, Organizational
Health Services Needs and Demand
Health Services Research
Inservice Training
Nurse-Patient Relations
Subject: Community Health Centers
URI: http://www.who.int/iris/handle/10665/119423
ISSN: 1020-3397
Other Identifiers: http://applications.emro.who.int/emhj/1003/10_3_2004_372_381.pdf
Appears in Collections:EMRO Journal Articles (EMHJ)



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