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Title: Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction
Authors: Garjani, A.
Rahbar, M.
Ghafourian, T.
Maleki, N.
Garjani, Af.
Salimnejad, M.
Shamsmohammadi, M.
Baghchevan, V.
Aghajani, H.
Issue Date: 2009
Language: English
Abstract: A prospective survey of pharmacists' tasks and patients' knowledge and satisfaction was conducted in 35 randomly selected community pharmacies in Tabriz, Islamic Republic of Iran. The total pharmacist interaction received a mean score of 3.05 out of 5. Providing written directions for use attained the highest score of 0.98 out of 1. Patients scored 3.18 out of 5 for knowledge about their medicines. There was a close correlation between patients' knowledge of dispensed drugs and pharmacist interaction [r = 0.95]. Mean total prescription filling time was 7.6 min, but only 1.4 min was spent on pharmacist-patient counselling. The interaction between pharmacist and patient increases patients' knowledge about dispensed medicines and their satisfaction with the pharmacist's activities
Description: 934-943
Keywords: Knowledge
Patient Satisfaction
Prospective Studies
Community Pharmacy Services
Prescription Drugs
Pharmacies
Questionnaires
Subject: Pharmacists
URI: http://www.who.int/iris/handle/10665/117716
ISSN: 1020-3397
Other Identifiers: http://applications.emro.who.int/emhj/1504/15_4_2009_0934_0943.pdf
Appears in Collections:EMRO Journal Articles (EMHJ)



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