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Title: Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction
Authors: Garjani, A.
Rahbar, M.
Ghafourian, T.
Maleki, N.
Garjani, Af.
Salimnejad, M.
Shamsmohammadi, M.
Baghchevan, V.
Aghajani, H.
Issue Date: 2009
Language: English
Abstract: A prospective survey of pharmacists' tasks and patients' knowledge and satisfaction was conducted in 35 randomly selected community pharmacies in Tabriz, Islamic Republic of Iran. The total pharmacist interaction received a mean score of 3.05 out of 5. Providing written directions for use attained the highest score of 0.98 out of 1. Patients scored 3.18 out of 5 for knowledge about their medicines. There was a close correlation between patients' knowledge of dispensed drugs and pharmacist interaction [r = 0.95]. Mean total prescription filling time was 7.6 min, but only 1.4 min was spent on pharmacist-patient counselling. The interaction between pharmacist and patient increases patients' knowledge about dispensed medicines and their satisfaction with the pharmacist's activities
Description: 934-943
Keywords: Knowledge
Patient Satisfaction
Prospective Studies
Community Pharmacy Services
Prescription Drugs
Subject: Pharmacists
ISSN: 1020-3397
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Appears in Collections:EMRO Journal Articles (EMHJ)

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