Implementing a quality improvement programme in a family planning centre in Monastir, Tunisia
AbstractWe aimed to improve the quality of family planning and reproductive health services in a family planning centre though implementation of a quality improvement programme. Clients were surveyed to identify quality-related problems. Health care teams then analysed the causes of the problems, developed solutions for 3 selected ones and established a quality assurance framework. The selected issues were: long waiting time at the centre; insufficient integration of family planning and reproductive health services; and lack of a holistic approach. The final phase was aimed at testing and implementing corrective measures
Letaief, M., Ben Hmida, A., Mouloud, B., Essabbeh, B., Ben Aissa, R. et al. (2008). Implementing a quality improvement programme in a family planning centre in Monastir, Tunisia. http://www.who.int/iris/handle/10665/117474
EMHJ - Eastern Mediterranean Health Journal, 14 (3), 615-627, 2008
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