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Title: Needs and outcome assessment (NOA) in primary health care : report on a WHO meeting, Heraklion, Greece 28-30 May 1998
Authors: Workshop on Needs and Outcomes Assessment in Primary Health Care (1998: Heraklion, Greece)
World Health Organization. Regional Office for Europe
Issue Date: 1998
Publisher: Copenhagen : WHO Regional Office for Europe
Language: English
Abstract: The Workshop on Needs and Outcomes Assessment (NOA) in Primary Health Care, convened by the WHO Regional Office for Europe, was attended by family physicians and nurses, general physicians, social scientists, public health physicians and other experts in this field. The objectives were to review the methodology that different centres used to assess needs and outcomes, to identify the basic elements of a common approach to this methodology and to identify potential partners for implementing such an approach. The discussions showed that, although the participants' centres differed in circumstances and priorities, they shared several common factors: the identification of specific populations or groups within them, a multidisciplinary approach and involvement of the community. The participants concluded that NOA is highly relevant for the further development of effective primary health care and for the strengthening of the broader concept of primary health care. NOA is necessary at two levels (individual practice and district level) and can use a global or disease-specific approach at each. Cooperation with the community adds to the validity and impact of the process. NOA must involve professional, patient and community perspectives and should utilize a mix of locally appropriate methods, and multiple data sources should be considered. Specific indicators for NOA should be identified and tested. Resources and training would be required. The participants recommended that WHO have a leading role in advocating this approach and developing and disseminating material to help local teams in different countries to carry out NOA. The Workshop should mark the beginning of a process of exchanging experiences and information about developments in other countries
Description: English only
EUR/ICP/DLVR 01 01 01
19 p.
Subject: Primary Health Care
Outcome and Process Assessment (Health Care)
Health Services Needs and Demand
Needs Assessment
Context: standards
metadata.dc.subject.other: Community Health and Primary Health Care
Gov't Doc #: EUR/ICP/DLVR 01 01 01
Appears in Collections:Technical documents

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