Selection of indicators for hospital performance measurement : a report on the 3rd and the 4th workshop, Barcelona, Spain, June and September 2003
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AbstractThe current restructuring of health care services among European countries, the development of new common policy orientations, focusing on accountability and quality improvement strategies, and a growing interest in patient satisfaction assessment highlight the importance of efficient and high quality hospital organization throughout Europe. These orientations are strong incentives for raising the value of hospital performance assessment. The WHO Regional Office for Europe decided to run a project on hospital performance assessment. The aim of the project is to build and validate a flexible and comprehensive model of hospital performance assessment enhancing quality improvement and evidence-based management. Since January 2003, the following outcomes were achieved: definition of the main concepts and identification of key dimensions of hospital performance assessment; design of the general architecture of a performance measurement tool enhancing evidence-based management and quality improvement through benchmarking; expansion of the theoretical work on the expansion of the key dimensions of hospital performance; definition of a framework to select performance indicators on the basis of evidence and availability of data (through a survey in 10 European countries); review of 200 hospital performance indicators; selection of a draft core set of 25 performance indicators and of a broader tailored set; design of a draft balanced dashboard enhancing quality improvement and evidence-based management. During a final workshop dedicated to finalizing the balanced dashboard for future pilot implementation and possible expansion, the core balanced set of performance indicators was agreed on; the trade-offs between the measures were identified and highlighted; the presentation of the dashboard was discussed in order to maximize its educational value; the educational aspects were discussed and a strategy was defined in order to maximize the chances of success of a pilot implementation; a strategy for future expansion of the model was discussed and eventually the orientations of the pilot implementation were agreed on
Workshop on Pilot Implementation of the Performance Assessment Tool for Quality Improvement in Hospitals (PATH) (3rd : 2003 : Barcelona, Spain), World Health Organization. Regional Office for Europe & Workshop on Pilot Implementation of the Performance Assessment Tool for Quality Improvement in Hospitals (PATH) (4th : 2003 : Barcelona, Spain). (2004). Selection of indicators for hospital performance measurement : a report on the 3rd and the 4th workshop, Barcelona, Spain, June and September 2003. Copenhagen : WHO Regional Office for Europe. http://www.who.int/iris/handle/10665/107591
Gov't Doc #EUR/03/5038066
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