TERMS & CONDITIONS Prices and discounts A minimum of 30% discount is offered to all clients in developing countries. Additional discounts are granted to Nongovernmental Organizations (NGOs) in official relations with WHO, WHO collaborating centres, and to bulk orders. Where to order Publications can be ordered from national WHO sales agents and from booksellers, or directly from WHO, Geneva. Orders directed to WHO, Geneva For a faster service, please order online on http://www.who.int/bookorders If you cannot order online, please use the pdf.format order form Payment by credit card Payment by major credit card (Access, American Express, Diners Club, Eurocard, Mastercard, Visa) is accepted and ensures the fastest possible processing of orders. Please indicate card and holder's name, card number, date of expiration and exact mailing address. Credit card orders can be sent to our direct fax +41 22 791 48 57 or e-mail: bookorders@who.int All cancellations must be received no later than 4 days after your order, by fax or email at the following fax number and email address: Fax: +41 22 791 48 57, Email: bookorders@who.int. Refund will be granted if cancellation notice is received within 4 days of the order. Payment by check or bank transfer Checks should be made payable to the World Health Organization. The WHO account numbers for payment are: Bank address: UBS SA, Agence de l OMS, CH-1211 Geneva 27, Switzerland Swift Code UBSW CH ZH 12 A BIC n° UBSWCHZH80A Account no. in CHF: IBAN CH25 0027 9279 D310 0897 0 Account no. in EURO: IBAN CH85 0024 0240 C016 9920 1 Account no. in US$: IBAN CH31 0024 0240 C016 9920 3 Orders must be accompanied by payment in Swiss francs (CHF), EUROs or US dollars. The order form can be used for payment by credit card and can be faxed to WHO at +41 22 791 48 57 Mailing address: World Health Organization, WHO Press CH-1211 Geneva 27 Switzerland Fax : +41 22 791 48 57 Tel. : +41 22 791 32 64 Email to place orders: bookorders@who.int For questions about publications: publications@who.int In the USA Orders can be addressed to: Stylus Publishing, LLC PO Box 605 Herndon, VA 20172-05 Call: 1-800-232-0223 / 703-661-1581 (9:00 a.m. to 5:00 p.m., Eastern Time) Fax: 703-661-1501 E-mail: StylusMail@PressWarehouse.com Web: www.Styluspub.com