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| Table of contents |
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Foreword
Acknowledgements
Chapter 1: Understanding PFA
1.1 How do crisis events affect people?
1.2 What is PFA?
1.3 PFA: Who, when and where?
Chapter 2: How to help responsibly
2.1 Respect safety, dignity and rights
2.2 Adapt what you do to take account of the person s culture
2.3 Be aware of other emergency response measures
2.4 Look after yourself
Chapter 3: Providing PFA
3.1 Good communication
3.2 Prepare -learn about the situation
3.3 Action principles of PFA - look, listen, link
3.4 Ending your help
3.5 People who likely need special attention
Chapter 4: Caring for yourself & your colleagues
4.1 Getting ready to help
4.2 Managing stress: Healthy work and life habits
4.3 Rest and recovery
Chapter 5: Practise what you have learned
5.1 Case scenario 1: Natural disaster
5.2 Case scenario 2: Violence and displacement
5.3 Case scenario 3: Accident
Annex: Psychological First Aid Pocket Guide
References & resources
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